I'm sad that I have to give such a low rating. I used to love this place! I would drive here from chesterfield for my manicures. The past few visits have been absolutely terrible. They have changed the service that I asked for to something more expensive after I have already confirmed the price. And after my visit today, my nails look terrible. I kept having to ask my technician to shape my nails a certain way and after reshaping 3 times I gave up. The polish is sloppy and the acrylic is very thick. Unfortunately I will not be returning.
This was a terrible experience. From the beginning, it felt like my technician was angry because I chose shellac rather than the dipping powder. She used the course side of an emery board to remove most of my old shellac with very little time with foil. She was rough with the scraping tool and after two days, my nail beds are still sore. My toenails were painted, and polish was globed into the corners and somehow transferred onto my flipflop. Everyone around me was drinking wine, but I was never offered any. My overall impression of the salon was that it is dirty. I will NOT be back.
Really quick service and reasonably priced. The only thing is if you pay with a card they do not allow tips to be added to the card. They will then show you to the ATM within their facility to pull out cash to tip. Ummmm, no! I will not get a surcharge just to pull out a tip. It's a shame, because the guy who did my nails deserved more than what little cash I had on me at the time. Oh, and they also don't warn you about the no tipping on the card issue when you set up an appointment. You'd think they'd let everyone know who calls. It just sounds a little fishy to me.
The powder nail manicure was Very rushed. She did no cuticle trim and she didn't clean up the sides so my skin was still colored. Very sloppy. The wine was nice but attention to detail was poor. Zero hand massage or lotion either. For $35 I would expect more.
Definitely got more than I paid for! I'm so disappointed that I chose this salon yesterday to get a pedicure that I hadn't had in months. I brought my little girl with me to have a mommy/daughter outing, also. On a positive, the tech did a great job with my toes, however, she was sick and doing her best not to spread it to me. However, another tech walked around sneezing without covering her mouth. Just sneezed out in the air over and over. So, thanks for the cold I now have today and hopefully my little girl doesn't develop one, also. I had planned to get a manicure, but couldn't get out of there fast enough. Unfortunately, it wasn't fast enough.
Maxx Nails Spa is a US Hair Care Studio based in Henrico, Virginia. Maxx Nails Spa is located at 3621 Cox Rd #B, Henrico, VA 23233, USA.
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