This WAS NOT mentioned BEFORE my initial request
Great haircut, l love the gal that cuts my hair.
immediately - did not offer refund or credit.
Poor communication - No accountability.
to lighten my hair. Said we could do it the next time I
I called the stylist the following day and communicated the issue Stylist said the color needed to be stripped, then recolored (DUH!).
Contacted another salon. A lighter color WILL NOT lighten or lift previously colored hair. I was told that the hair needs to be stripped of the original color and then re-colored before the new color will take/lighten.
came in for a cut. Did not offer to fix the problem
Will not return. Money wasted.
April is a great stylist and knows her stuff. I've trusted my hair to her for 10 yrs.
Ask stylist to lighten previously colored hair (brown). She showed me color swatches. I selected a dark blonde. When I got home in my bathroom lighting, I noticed that my hair did not lighten. If anything it became darker.
Hair Works is a US Hair Care Studio based in Henrico, Virginia. Hair Works is located at 10462 Ridgefield Pkwy, Henrico, VA 23233, USA.
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