Super helpful staff, and extremely reasonable gym membership cost.
I have been a member for about a year now and I would like to recognize the personal training staff. In particular, I am currently training with Jonathon, he is always up beat and challenges me with my work out. He has a great attitude and not only motivates me, but I have seen terrific results in strength and stamina. I have also worked with Mike, he helped build a solid foundation out of a pile of mush... and did so with encouragement and skill... Thanks guys for your hard work and professionalism.
Busy and active, but still never feels crowded. Super nice staff. Love the Hydromassage. I sometimes stop by after work just to get one. It really helps my tense lower back. Very clean and well maintained facilities and machines. The crowd is all ages, very fitness minded gym rats, but not grunt and drop the weights kind of users. Plus people of all levels of fitness.
i have an amazing trainer!!!
he is very good at what he does.i have a neck injury and am limited to what i can do and he knows exactly what's right for me.
The money is not the big issue with me, it is the way I was treated. Each employee, including the Assistant Manager, simply passed the buck to the next person and did not approach it as "let me see what we can do." The Assistant Manager Gina was not even to handle a $15 issue? I made 2 trips and sent an email in an attempt to do the right thing to no avail. Crunch gives you an awesome fee for membership but don't expect much when it comes to customer service.
I had a damaged debit card and my bank replaced it with another card with the same number. I did not know that the expiration date would cause an issue with automatic payments that were already in place. The billing company contracted by Crunch contacted me and told me there was an issue. I went to the location and the desk clerk did not know what to do but I paid the monthly fee and the $15 late fee in order to get my account in good standing. He said I could return the next day and talk to the Assistant Manager Gina about a credit / refund of the late fee. When I returned as requested, Gina asked me to email the Manager Shane Hernandez. Five days later I receive a response from Shane that he cannot do anything once a late fee is paid, which I find very hard to believe.
gym is very clean and well equipped..
prices are so cheap!! and you get alot for your money...
Crunch Richmond Glenside is a US Gym based in Henrico, Virginia. Crunch Richmond Glenside is located at 5420 Glenside Dr, Henrico, VA 23228, USA.
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